Privacy policy

 

CHINESE LAUNDRY PRIVACY POLICY

Chinese Laundry Lifestyle, LLC operates the website located at www.ChineseLaundry.com (the ”Website”) and the stores located in the United States and Cels Enterprises, Inc. operates the wholesale business of the brands sold on the Website (hereinafter, Chinese Laundry Lifestyle, LLC and Cels Enterprises, Inc. are collectively referred to as “Chinese Laundry”, “we” or “us”). We recognize that you care about how information about you is collected, used and shared so we have created this Privacy Policy to inform you about our collection, use and sharing practices.

 

PLEASE READ THIS PRIVACY POLICY CAREFULLY AND IF YOU HAVE ANY QUESTIONS, PLEASE FEEL FREE TO CONTACT US.  BY VISITING THE WEBSITE, YOU CONSENT TO THE COLLECTION AND USE OF YOUR PERSONAL INFORMATION AS OUTLINED IN THE PRIVACY POLICY (SUBJECT TO THE STATE SPECIFIC DISCLOSURES BELOW).

 

WHEN DO WE COLLECT INFORMATION?

We may collect information about you anytime you interact with us such as when you (i) access or browse the Website, (ii) order products or services through the Website, (iii) communicate with us either by e-mail, over the telephone or in any other manner, (iv) elect to participate in any of our product promotions, (v) request information about products and services and (vii) visit any of our stores and provide us with information at the store.

 

WHAT INFORMATION DO WE COLLECT?

The information we collect from you or about you may vary depending on how you use the Website, your visit(s) to the stores and information you may choose to provide to us and to other sources.  The information we collect is generally of two types – personally identifiable information and non-personally identifiable information. Personally identifiable information comprises any information that can help us identify or locate an individual, including, without limitation, an individual’s name, address, e-mail address, telephone number and credit card number. Non-personally identifiable information comprises information that does not by itself identify an individual.  This information generally includes anonymous information about an individual’s use of the Website that includes, among other things, information concerning date and time of visit, the pages of the Website visited, path through the Website, IP address, the type of browser and operating system used.

 

WHAT DO WE USE YOUR INFORMATION FOR?

Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience (your information helps us to better respond to your individual needs)

• To improve the Website (we strive to continually improve the Website offerings based on the information and feedback we receive from you)

• To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)

• To process transactions

• To send periodic emails -- the email address you provide for order processing will only be used to send you information and updates pertaining to your order; if you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

 

HOW DO WE PROTECT YOUR INFORMATION?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Unfortunately, the transmission of information via the internet cannot be completely secure. Although we do our best to protect your personal information, we cannot guarantee our security measures. We are not responsible for circumvention of any privacy settings or security measures.

When using the Website, you should ensure that there is no unauthorized access to your account information by limiting access to your computer (or other device) and browser by signing off after you have finished accessing your account.

 

DO WE USE COOKIES?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow it to) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our Website visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly.

 

DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information, except to trusted third parties who assist us in operating the Website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our Website policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

 

THIRD-PARTY LINKS

Occasionally, at our discretion, we may include or offer third party products or services on the Website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites and encourage you to read and fully understand their privacy policies. Nonetheless, we seek to protect the integrity of the Website and welcome any feedback about these sites.

 

CHILDREN AND THE CHILDREN’S ONLINE PRIVACY PROTECTION ACT COMPLIANCE

Our Website is not intended for children under 16 years of age. No one under age 16 may provide any personal information on the Website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this Website. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at the email address below.

In compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not intentionally collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older. If you are under the age of thirteen (13), you should not register, order, purchase or provide information to or from us and you should use this Website only with the involvement of a parent or guardian. If you have knowledge that a child under the age of thirteen (13) has submitted personal information to us, please email us at privacy@chineselaundry.com and we will remove that child’s personal information from our files.

 

INTERNATIONAL USERS

Our digital operations are conducted, in whole or in part, in the United States. Regardless of where you live, you consent to have your personal data transferred, processed and stored in the United States and allow us to collect and use your personal information in accordance with this Privacy Policy.

 

TERMS AND CONDITIONS

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of the Website.

 

INTEGRITY

During the account sign-in process you can review, change or remove the information you have submitted. We aim to keep our information about you as accurate as possible and encourage you to promptly update your information if it changes. You may, at any time, access your information to update, modify or delete any inaccuracies by accessing your account through the Web Site. You may also request us to remove your account information from our databases and we will try to remove as much information as possible. However, as we generally keep information related to past transactions for our records, we will not be able to completely remove your information.

 

CHANGES TO OUR PRIVACY POLICY

We are always reviewing our privacy practices to ensure they comply with this policy and sometimes we may need to update the policy to reflect changes in our products, technology, and uses of data. We may change our policy at any time by posting a new version of it on the Website without notice and will update this policy at least once annually.  We encourage you to check the Website regularly for information about revisions to this Privacy Policy.  In the event that we change our Privacy Policy, such changes will affect all of the information we collect after any such change.  If you object to the change to our Privacy Policy, then you must contact us in writing regarding your objection. Your continued use of the Website after we make changes is deemed to be acceptance of those changes.

 

CONTACTING US

We welcome your questions, comments and concerns about privacy. Please send us any and all feedback pertaining to privacy or any other issue at privacy@chineselaundry.com or write us at:

Chinese Laundry
Attn: Privacy/Legal
3485 S. La Cienega Boulevard
Los Angeles, CA 90016
privacy@chineselaundry.com

 

In this section, we’ve provided some legally required disclosures under state privacy laws.

 

NEVADA RESIDENTS

We do not currently sell your covered information as those terms are defined under applicable Nevada law. You may still submit an opt-out request and we will honor that request as required by Nevada law if we were to engage in such a sale in the future. If you are a Nevada resident and would like to opt-out of the sale of your covered information, please submit your request to privacy@chineselaundry.com. Your request must include your full name, street address, city, state, zip code, and an email address so that we can contact if needed regarding this request. If you previously provided a phone number, providing it will assist us in making sure we identify you as someone who wants to opt-out. You may also be required to take reasonable steps as we determine from time to time in order to verify your identity and/or the authenticity of the request. We will respond to your request within sixty (60) days either confirming that your request has been processed or indicating that we need an additional thirty (30) days to complete the request.

CALIFORNIA RESIDENTS

Under the California Consumer Privacy Act (“CCPA”), California residents have certain rights regarding their data, including:

• The right to know the categories of personal information we’ve collected and the categories of sources from which we got the information (see the Table below)
• The right to know the business purposes for sharing personal information (see “How We Use It” below)
• The right to know the categories of third parties with whom we’ve shared personal information (see “How We Share It” below)
• The right to access the specific pieces of personal information we’ve collected and the right to delete your information (see Privacy tools and choices)

California residents also have the right to not be discriminated against if they choose to exercise their privacy rights.

 

Categories of Personal Information under the California Consumer Privacy Act:

 

YOUR RIGHTS

As a resident of California, you have certain rights, such as:

• Right to access Personal Information. You may be entitled to receive the specific pieces of your Personal Information we have collected in the 12 months preceding your request.
• Right to data portability. You may be entitled to receive a copy of your electronic Personal Information in a readily-usable format.
• Right to know. You may be entitled to receive information regarding the categories of Personal Information we collected, the sources from which we collected Personal Information, the purposes for which we collected and shared Personal Information, the categories of Personal Information that we sold and the categories of third parties to whom the Personal Information was sold, and the categories of Personal Information that we disclosed for a business purpose in the 12 months preceding your request.
• Right to deletion. You may be entitled to request that we delete the Personal Information that we have collected from you. We will use commercially reasonable efforts to honor your request, in compliance with applicable laws. Please note, however, that we may need to keep such information, such as for our legitimate business purposes or as required to comply with applicable law.
• Right to opt-out of certain sharing with third parties. You may be entitled to direct us to stop disclosing your Personal Information to third parties for monetary or other valuable consideration.

California law requires us to verify the requests we receive from you when you exercise certain of the rights listed above. We (or third parties we engage to assist us) may ask you to provide certain information to us in order for us to verify the request.

In addition to these rights, pursuant to California’s “Shine the Light” law, California residents who share personal information with us have the right to request and obtain from us once per year, free of charge, a list of the third parties to whom we have disclosed their Personal Information (if any) for direct marketing purposes in the prior calendar year, as well as the type of Personal Information disclosed to those parties. If you would like to exercise this right, please use the contact information listed in this section to contact us.